St. George's University (SGU), is a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.
The Associate Director, Admissions, Caribbean, within the Office of Marketing, Recruitment, and Enrollment Operations (MREO), is responsible for recruiting qualified students for admission to SGU’s School of Medicine (SOM). A key goal will be to actively build and maintain relationships with prospective students, guidance counsellors, pre-health/science clubs’ advisors, and pre-health/science clubs’ members in the region, in addition to working closely with the rest of the Caribbean Admissions and Recruitment team. The Associate Director will travel to key events and target undergraduate institutions, community colleges, and 6th form students to deliver presentations, promote the University, and generate interest. The successful candidate is expected to become conversant in all University programs, the possibilities for students after graduation, and be able to clearly articulate all the benefits of the various entry points and programs, taking into account any nuances for the Caribbean.
Develop, deliver, and evaluate successful recruitment strategies, in collaboration with colleagues in Admissions and Marketing, to ensure the lowest possible cost of acquisition within agreed budget, so as to achieve the overall recruitment targets.
Provide high quality market intelligence, expert knowledge, and data analysis to inform key recruitment activities.
Meet 1:1 with prospective students (and families/influencers where appropriate) to build relationships and gain trust while advising them on the University’s programs, admissions policies, curriculum, calendars, performance outcomes, financial considerations, scholarship programs, and financial aid available to students; specifically, those related to the Caribbean.
Promote the University at appropriate recruitment activities such as information sessions, webinars, conferences, college fairs, science/pre-health club meetings, career days, etc., providing professional educational advice and counselling services to schools, advisors, agents, parents, and students.
Provide the highest quality support to key constituent groups – prospective students, throughout the admissions cycle to enrollment, pre-health advisors and guidance counselors.
Responsible for setting up appointments with Pre-med Advisors, guidance counselors, science teachers and faculty for the Associate Dean and themselves.
Increase portfolio of partner and feeder schools and programs and establish key partner contacts
Track all interactions in the CRM according to the admission policies and procedures, including event involvement and prospect/applicant interactions.
Provide regular reports to line manager, market updates and performance updates against targets. Ensure that events and activities are maintained in the regional recruitment calendar and are aligned with the regional strategic plans.
Understand the programs, the postgraduate possibilities, the other possible options each student faces, and the benefits of SGU’s programs for those who are qualified; particularly as they relate to Caribbean prospects.
Utilize the wide network of faculty, students, financial aid, Office of Career Guidance, and other support staff who might help prospective students make an informed decision. Maintain confidentiality of prospective student information.
Understand Admission requirements for applicants from the Caribbean, and equivalency to US requirements.
Travel within the region to meet with alumni to recruit for admission support, to educate them on recent University developments, and to train them on targeted recruitment material.
Perform other duties and projects as assigned.
Essential Knowledge, Skills & Abilities:
Dynamic individual who on a daily basis demonstrates passion, heart, positivity, and teamwork.
Well-spoken and articulate; strong interpersonal skills with ability to communicate well both written and verbally.
Outstanding presentation skills with experience delivering sales presentations in front of both large and small groups.
Understanding of appropriate communication via email, text, and social media.
Genuine passion for helping students achieve their dream of becoming a physician.
Strong commitment to teamwork and customer service.
Able to effectively and proactively build relationships with peers, University staff, and administration.
Able to work well under pressure and in a fast paced, dynamic environment
Significant organizational skills with ability to set priorities, identify and solve problems, and be responsive to customer care.
Ability to represent the Office and the University in a highly professional manner
Computer skills including MS Office suite.
Knowledge of customer relationship management (CRM) use is preferred.
Work Environment/Physical Demands. This job is performed in a positive, creative and collaborative environment.
Ability to transport, set up, and break down event collateral, including banners, signage, and table set up.
Hours and Travel:
This position will primarily work remotely at the Associate Director’s home office.
A typical work week is 37.5 hours. Flexible hours are required to implement initiatives and execute deliverables.
This position requires travel to participate in recruitment events across the Caribbean. There will be required events outside of the normal working hours, including weekends.
Travel makes up approximately 75% of the position.
3+ years of university admissions, student recruitment or sales experience preferred, with a proven affinity for customer service
Background in sales with experience selling in person and by phone.
Bachelor’s degree in Business preferred.
Telecommuting is allowed.
About University Support Services/St. George's University
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.