As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The University of Washington (UW) School of Medicine (SOM) Departments of Laboratory Medicine and Pathology become a single Department of Laboratory Medicine and Pathology (DLMP) on July 1, 2020. The DLMP employs ~ 130 faculty, 800 staff, 60 residents and fellows, and 50 post docs and graduate students, with an annual budget of over $200 million: ~ $141 million in the SOM and ~$65 million in UW Medicine. A regional resource for clinical laboratory services required for cutting edge patient care, research and educational programs, we combine the sophisticated testing and informatics capabilities of fully accredited laboratories with the resources of an academic institution in its delivery of clinical and anatomical pathology services. Recognized for excellence in clinical training, world-class research initiatives, and a commitment to community service, we serve the five state WWAMI region: WA, WY, AK, MT, and ID.
We offer over 30 graduate medical education programs, including 18 subspecialty clinical fellowships (ACGME & Non-ACGME), a residency program in clinical and anatomical pathology, a clinical research fellowship, a post sophomore fellowship, and 13 medical student clerkships. Our graduate programs provide innovative educational opportunities to developing medical practitioners and bio clinical researchers. The Molecular Medicine and Mechanisms of Disease (M3D) PhD Program trains students to use advances in basic sciences to solve problems relevant to human disease; and, to use insights from human disease processes to solve fundamental biological problems. The UW Medical Scientist Training Program (MSTP) is a dual degree MD/PhD program between the SOM and UW Research. The program trains scientists to develop a broad knowledge in medicine and the ability to productively investigate detailed mechanisms associated with human diseases.
Our operations are based at the University of Washington School of Medicine, University of Washington Medical Center, Harborview Medical Center, and the Seattle Cancer Care Alliance. Faculty members also serve at Seattle Children's Hospital, the Veteran’s Administration Puget Sound Healthcare System, and the Fred Hutchinson Cancer Research Center. Our collaborative efforts have generated innovative, translational studies in the basic mechanisms of disease as they apply to diagnostic clinical and anatomical pathology. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service.
We have an outstanding opportunity for a Clinical Lab Training Manager.
Reporting to the Associate of Director of HR under the purview of Education and Training for Department of Laboratory Medicine and Pathology (DLMP), this role will also have a dotted line to the Director of Clinical Operations. This incumbent is responsible for designing and ensuring the coordination, documentation and implementation of required training activities for the technical divisions in the Department of Laboratory Medicine and Pathology (DLMP), UW School of Medicine. The incumbent is also expected to develop systems and programs for required initial lab system and process training and reoccurring training as well as to document performance management activities.
The incumbent is accountable for ensuring leadership requires that staff meet these requirements. The incumbent is required to coordinate with leadership to provide feedback on corrective action if staff consistently fails to meet the training and performance management requirements. The incumbent is responsible for ensuring department personnel and electronic file audits for training documentation are performed at least bi-annually and that file deficiencies are rectified. The position develops, modifies, communicates and maintains updates of required training, policies and procedures for shared technical activities within DLMP. An additional responsibility is to direct the preparation of regular reports for both training requirements and certification requirements.
In order to remain compliant with these regulatory agencies, this incumbent is accountable for designing and developing new training content, related policies/procedures, and record keeping and communication systems based on current technologies (i.e., eLearning authoring tools, learning management and document control systems, SharePoint, Office 365, Workday). This incumbent will work directly with multiple teams outside of Lab Medicine, including the UW Medicine LMS and MTS teams, to upload and update training modules/content authored and designed by DLMP, track training completion, and define training audiences. This incumbent will also manage staff of trainers that will carry out the training, implementation, and education of the designed and developed training.
DUTIES / RESPONSIBILITIES:
50% - Design, Develop, Maintain Training Coordination and Recordkeeping
Design, develop, and deliver new and updated training content, education programs, and training tracking systems to meet department, hospital, and regulatory body/agency requirements.
Develop and design tools of all required department shared operational training by getting feedback from leaderships in DLMP to include but not limited to QA Manager, division management, LM Education Coordinator, etc.
Maintain training records for all required or mandated training.
Ensure and validate the documentation supporting training activities, competencies and required new and current employment documents.
Accountable for learning and utilizing current technologies (i.e., eLearning authoring tools, learning management and document control systems, SharePoint, Office 365) to create and deliver training in multiple formats (i.e. eLearning modules, ILTs).
Communicate with the DLMP IT staff with regard to any updates to workflow, processes, and requirements that affect the lab operations.
Work closely with (Medical Training Solutions) MTS, UW Learning Management System (LMS) or other software vendors to design and develop training materials to be administrated and tracked through systems. Partner with Laboratory Medicine Education Coordinator when appropriate.
Responsible for writing policies/procedures related to department shared lab operational tasks.
Support and advise managers and supervisors to track their own progress rectifying deficient and incomplete documentation and personnel files for required training.
Accountable for providing feedback to management of staff who have performance issues that require additional mandatory and re-training that may lead to further corrective actions up to and including termination
25% - Training New and Current Staff Activities
Develop systems to ensure and verify that all new and current employees have required lab operational training activities that are completed and documented.
Coordinate and conduct training of overlapping lab processes for new and current staff; updating as appropriate.
Develop systems to ensure required training files are documented and forwarded for retention in department file.
15% Supervisory / Managerial
Interview, hire, and orient new leadership staff.
Hold staff accountable for ensuring training, continual education, and in-service education for staff.
Evaluate performance and deliver timely performance evaluations; provide fair and immediate feedback regarding job performance for staff
Counsel and mentor staff to improve performance; recognize superior performance; develop performance improvement action plans; recommend corrective action as necessary.
Hold staff accountable for ensuring timely performance evaluations and immediate feedback regarding job performance of and corrective action for staff.
Build an environment where everyone is empowered to report areas of concern to Management and/or the Department Compliance Officer/Committee.
Perform corrective actions up to and including termination.
Responsible for FTE budgets, supplies, and annual budget proposals
Responsible to research and recommend purchase of items needed for education and training, e.g. software, applications, materials, etc. Research and recommendation can include coordination with IT for compatibility of software, applications or other technologies.
Interacts with vendors and outside agencies to review and recommend products for potential use in ongoing and developing programs.
5% - Other Responsibilities
Other duties as assigned
Bachelor's Degree in Science, education, or other related fields
4 years’ experience to include: laboratory work processes, Lead and/or Supervisory role
Verifiable written and verbal communication skills, including making presentations and public speaking
Experience with Microsoft Office Suite
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Laboratory Information System (Epic and/or Sunquest)
2 or more years’ experience training staff and developing training tools
Experience creating training materials, coordinating and conducting training
Experience in meeting requirements of Regulatory Agencies
Technologist background (MLS, MT, CLS, etc.)
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.