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LEARNING ANALYST
University of Washington
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LEARNING ANALYST

University of Washington

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Details
Posted:
March 10, 2021
Location:
Seattle, Washington
Salary:
Open
Type:
Full Time

UW Medicine provides outstanding care to patients from around the globe, educates the next generation of physicians and scientists, and supports one of the world’s largest and most comprehensive medical research programs. UW Medicine’s four hospitals – Harborview Medical Center, UW Medical Center -Northwest, UW Medical Center - Montlake and Valley Medical Center – admit more than 63,000 patients each year. UW Medicine provides outpatient care for more than 1.3 million patients each year at its 12 UW Neighborhood Clinics and its many other primary and specialty care clinics.

The Human Resources department's mission is to support UW faculty and staff in successfully meeting the goals of UW Medicine by providing high quality and responsive human resources support. The department's vision is to create a premier Human Resources organization whose staff members are dedicated to the goal of working together to provide the highest possible quality of services in carrying out its mission.

Learning Technologies and Infrastructure (LT&I) within UW Medicine Human Resources has an outstanding full time opportunity for a Learning Analyst.

The Learning Analyst (‘Analyst’) participates in production support of Learning Technologies and Infrastructure (LT&I) new training projects as well as ongoing training programs. The Analyst will assess customer requirements and develop functional specifications. They must maintain deep knowledge about workforce operations, audience groupings, and business rules as well as the LMS application in order to write algorithms targeting and automating training assignments. Working with the Learning Program Manager the Analyst provides consulting services to lead the customer to a solution that will meet their requirements. This includes developing workflows, configuring the LMS application, defining reporting requirements, and developing eLearning courses as assigned. The Analyst will develop and design prototypes; test and document configurations and workflows. Risks must be identified and mitigated. The Analyst will also participate in ongoing support of the system and customers and develop and maintain support tools such as SharePoint sites and application job aides. The Learning Analyst works closely with entity administrators from HMC, UMWC, SCCA, NWHMC, UWNC, and VMC to support content testing and application configuration. Independent problem solving and process design is necessary to be effective in the position. Enterprise priorities and goals depend on this position.

The position is responsible for consulting, designing, and building configurations for training programs. These programs are delivered to many different groups and entities which require extensive coordination and governance development in order to be successful.  This position supports the delivery of multiple training programs throughout UW Medicine.

RESPONSIBILITIES:

Support for New Training Projects and Onboarding of New Business Units

Responsibilities include onboarding of new business units or groups to determine business requirements and the extent of training needs within the context of an LT&I  project.  This includes analyzing structures, onboarding key customer staff, developing report specifications, and facilitating management of training.

  • Assess customer requirements.
  • Provide consultation and advise on functionality and constraints of the LMS application.
  • Work with the Learning Program Manager to determine clear, measurable deliverables for projects.
  • Configure activities in the LMS application according to business requirements and needs.
  • Develop specifications for reports based on business needs.
  • Identify gaps in user requirements and LMS application capacity.  Work with LT&I team to determine if ancillary tools might be appropriate.
  • Work with each business unit as needed to identify one or more Super Users to coordinate program information and:
        -Assess user roles and work with appropriate Application Administrators to grant appropriate security rights.
        -Identify business unit staff to backup, if possible.
        -Add users to communication lists.
        -Create and distribute training materials and provide training to appropriate users, depending on the role provided.
  • Project lead as assigned; support lead for assigned entity customers.
  • Supervises and monitors security roles as appropriate.
  • Identify need for and document support plans.
  • Document system configurations and program workflows.

    Support of Business Units

    In order to maintain relationships and meet changes in demands, ongoing responsibilities of the Analyst include:

  • In conjunction with the Learning Program Manager, collaborate with business units and stakeholders to identify and incorporate all learning, enrollment, and reporting requirements of the LMS application using consistent standards and processes.
  • As the LMS application expert, offer continued training and support for customers and others as appropriate or needed.
  • Maintain the LT&I needs of the business unit and audit customer work and report inconsistencies of standards, if necessary.
  • Develop additional report specifications, as needed.
  • Assist users with technical issues related to the LMS application.
  • Communicate with customer staff and other users in the LMS application to keep them abreast of changes in processes, system changes, to learn system capability and possibility of expansion of use to increase work effectiveness.

    Program Operations Support

  • Develop support tools such as SharePoint sites and job aides.
  • Upload and test provided eLearning content within the LMS application.
  • Support other LT&I team members with creation of Learning Activities and structures within the LMS application.
  • Work closely with the UW Medicine IT Services Help Desk to provide efficient and responsive support to end user staff within the LMS application.

    eLearning Development

    eLearning is a tool that will be utilized at every level from business units to enterprise.  As appropriate:

  • Collaborate with enterprise instructional developers and trainers to ensure developed training content meets LMS application and SCORM requirements.
  • Provide time estimates for PMs as requested.
  • Utilize eLearning authoring tools in the testing of learning activities and LMS application content.
  • Publish/archive online courses; add/delete accounts, set/adjust/maintain system parameters, add/delete resources as needed.
  • Develop eLearning modules as assigned.

    LMS Maintenance

    Maintenance is a requirement of all Analysts and LT&I team members.  This is necessary to work with enterprise teams as well as to maintain the integrity at the domain and business unit level.  Responsibilities include:

  • As a member of the LT&I Support Team, Analysts will participate in the testing of system upgrades and functionality changes.  They will also coordinate with the team to ensure all LMS application related issues are addressed appropriately.
  • Act as a liaison between the LT&I  team and business owners to ensure effective management and delivery of the LMS application.
  • Responsible for technical troubleshooting of issues and provide root cause analysis as appropriate.
  • Assure the efficient and effective operation of the LMS application to meet clients’ needs.
  • Ensure data integrity by:
        -Running appropriate audit reports to ensure integrity of data in the LMS application as required for projects and customers.
        -Training appropriate users according to roles the business unit requires of them.
        -Maintaining communication between business units and the LT&I team.

    REQUIREMENTS:

  • Bachelor's degree in Computer Science, Education, or Information Technology  and 4 to 5 year of related experience.
  • 3+ years’ experience assessing and developing workflows that drive standard use of technology.
  • 3+ years’ experience supporting computer applications.
  • 3+ years’ experience with the configuration of/using Learning Management Systems, or similar web-based applications, for a large group of users.  This experience should include successfully meeting user requirements and tracking/monitoring required and optional training.
  • 3+ years’ experience gathering user requirements.
  • 3+ years’ experience with formal IT methodologies including development of formal test scripts, testing, project management, change management, system configuration management, design management, and the establishment and monitoring of related policies, procedures, and best practices.
  • 3+ years’ experience in data management and analysis.
  • Should have understanding and knowledge of:
        -Learning technology and related processes (i.e. eLearning modules, development processes, integration, delivery methods, and configuring the LMS application for tracking results.)
        -Database fundamentals and SQL queries to aid in report development.
        -Standard eLearning authoring tools (i.e. Captivate, Storyline, Rise, and Lectora).
        -Content standards for LMS integration (i.e. SCORM, AICC).
        -Planning, implementation, and support of training programs.

    Successful candidates will also have:

  • Ability to work effectively in a team environment to achieve organizational goals.
  • Strong verbal and written skills to effectively and efficiently communicate with all levels of the organization to accomplish support objectives.
  • Strong organizational skills with a focus on accuracy and attention to detail.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

    DESIRED:

  • Bachelor's degree or higher in Adult Education.
  • Experience with the SumTotal LMS.
  • Experience working in a healthcare setting and/or academic environment.
  • Experience with Graduate Medical Education.
  • Experience in database design and/or report writing.
  • Experience developing eLearning using a SCORM authoring tool such as Storyline.

    CONDITIONS OF EMPLOYMENT:

  • Information Technology deadline-driven environment.
  • Interacts with a variety of individuals within UW Medicine and ITS specifically.
  • Must lead project and functional teams as assigned without direct supervisory authority (matrix organization).
  • Program operates within the confines of standard IT methodology: Design Review, IT Project Management, Change Control, Risk Assessment, and Code Management.
  • Must work within the constraints of multiple technical environments.
  • UW Medicine LMS services all UW Medicine organizations – School of Medicine, UW Medicine - Montlake, Harborview Medical Center, UW Medicine - Northwest, Valley Medical Center, UW Physicians, UW Neighborhood Clinics, Airlift Northwest and also Seattle Cancer Care Alliance.  Must learn many organizational structures and cultures and foster collaboration.

    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
    		•

    Internal Number: 187883
    About University of Washington
    Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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