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Health Sciences Academic Services & Facilities (HSAS&F) aligns with the Health Sciences Administration goal to provide a systematic way to meet the needs of the UW mission. The scope of our responsibilities include operational management of the buildings comprising the 3.5 million square foot MHSC and the South Campus Center, instructional support for the Health Sciences community, clinical skills and assessment, scientific and medical visual communication services, and scientific instrument services that support the manufacture, testing and maintenance of clinical and research equipment.
We have an outstanding opportunity for an Instructional Support (IS) Manager to be responsible for the current and future instructional support services that focus on the education and research missions of UW and the active management of the Classroom Services (Course Scheduling, A/V and event support), Health Sciences Room Reservations (time-schedule and event scheduling) and Lab Services (lab support, media production and bio-waste processing). Additionally, the IS Manager must be an engaged part of the HSAS&F leadership team.
This position supervises both Classified and Professional staff, including supervisors, lab technicians, event coordinators, audio visual specialists and a diverse team of students. It is imperative that the IS Manager has excellent people management skills and work collaboratively towards common goals with an innovative approach. Tasks include scheduling and assigning work, budget oversight and performance management. The IS Manager creates and interprets policies and procedures for the IS unit; and represents HSAS&F to the broader UW community. Excellent organizational skills, as well as the ability to handle multiple projects simultaneously while providing excellent customer service, is required. Varied project management skills, a vast understanding of excellent support in instructional spaces and academic settings and the ability to engage and assess all six Health Sciences Schools instructional needs, is key.
In addition to supporting the instructional and special event needs of our school partners, the IS Manager works closely with various service organizations on campus, including Registrar’s Office, Facilities, Custodial Services, Academic Technologies, and UW-IT to foster innovation and support courses offered in the Health Sciences, South Campus Center, and the new Health Sciences Education Building (Spring 2022 occupancy). The IS unit ensures that equipment installed and used in instructional spaces is technologically current, in good working order and appropriately resourced. The IS Manager works directly with faculty, staff and students to improve the quality of service they receive, while developing strategic and budgetary plans for dealing with the future growth of and changes in the department's support and operational needs.
Duties & Responsibilities
Manage Day-to-Day Operations of Instructional Support Team: 50%
•Manage IS staff (6 current employees: 3 Classroom Services, 3 Lab Services) in support of all Health Sciences Center onsite instructional and event activities •Provide exceptional, responsive and efficient customer service, course scheduling, event planning and coordination •Implement UW leadership policies, directives and procedures, proactively identify, develop and implement policies and procedures, service level planning and preparations •Conduct staff performance evaluations, mentoring, training, and coaching, performance improvement and conflict resolution as needed •Manage customer and vendor relationships, contracts, deadlines and deliverables, providing budget analysis and management, strategic management of services •Active and engaged contributor to the new Health Sciences Education Building leadership team •Manage learning space renovation projects, ranging from A/V upgrades to room remodels, working closely with Facilities, trades, Project Delivery Group, and vendors/contractors
•Manage partnerships with various service organizations on campus, including Building Management & Security, Registrar’s Office, Facilities, Custodial Services, Academic Technologies, and UW-IT to foster innovation and operational support for courses and events offered/hosted in the Health Sciences, South Campus Center, and Health Sciences Education Building (when it opens in Spring 2022). •Maintain essential and meaningful interactions with UW leadership, HS School Associate Deans, department and program managers, course coordinators and curriculum staff, Registrar's Office, Academic Technologies, Facilities and trades, and external vendors/contractors, representing the best interests of HSAS&F, its service mission and the partners/customers we support. •Manage and/or attend a variety weekly, monthly and quarterly meetings, hosting an operationally critical quarterly school partner course/curriculum coordinator meeting, and provide regular electronic (email, website, Zoom/Teams) service and policy updates.
Manage Lab Services Team: 15%
•Manage daily Lab Services staff and operations, including the following: oSterilization of biohazardous waste, media solutions and lab supplies, or materials needed for cell culture work. oPreparation of media, such as buffers, stains, broths, reagents and Agar for teaching and research purposes. oDishwashing of lab glassware for teaching and research labs. oCollection of biohazardous waste. •Health Sciences laboratory course support: HS Laboratory Services helps instructors be compliant in safety standards and policies, maintains T-wing lab teaching spaces, coordinates with instructors for teaching and laboratory needs, and maintains teaching supplies and equipment for Health Sciences laboratory courses
Respond to IS Support Requests from University, School, Department, Programs, Vendors, and General Public: 5%
•Provide proactive management of emergency operations, service disruptions and changes, including partner communications, triaging escalated service related requests and conflicts •Manage ongoing university pandemic response and the operational planning and preparations required for increased on-campus activities as the university transitions to "normal" operations this fall, proactively and reactively responding to evolving pandemic conditions.
•Bachelor’s degree •Minimum of two years' experience managing a mid-size team in a mission-driven organization. •Demonstrated experience with classroom technology, furniture, and infrastructure. Responsible for identifying, evaluating and maintaining classroom technology, furniture and infrastructure. •Proven leadership skills, including successfully navigating an organization through change, project management and delegation within tight timelines. •Must show critical thinking and a proactive approach to problem solving. •Proven strategic planning, best practice building and budget management experience. •Displayed dedication to process improvement, specifically Lean or similar technique. •Demonstrated skill at communicating with diverse set of students, faculty and the public. Ability to engage and capture their needs for instructional support including services and infrastructure. Track record of excellent verbal and written communication skills, including excellent listening skills for understanding issues, and an ability to instill confidence in people •Applied knowledge of audio-visual equipment used in an instructional setting.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Master’s degree in Public Administration, Education or Instructional Design or related field. •Familiarity with University systems including purchasing, Student Database (SDB), 25Live course scheduling, hiring
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
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